Frequently Asked Questions

Do you have a storefront?

We currently do not have a storefront, but please refer to our Find Us tab to see where you are able to buy Finca Manantiales chocolate!

Is your chocolate gluten-free?

Yes, all of our chocolate is gluten- free unless stated otherwise. 

What is the shelf life of your chocolate?

For a majority of our bars it is 18 months, though any bar with inclusions may be shorter. Please refer to the best buy date on the packaging. Remember that chocolate is still edible after the best buy date, though the texture may change after some time.

Is your packaging eco-friendly?

Yes! We strive to be as environmentally friendly as possible. Our FM box is compostable, though unfortunately the bar wrapper itself is not.

What does single-estate mean?

Single-estate means that the cacao used in our bars comes from just one farm (our own) in Manantiales, Ecuador. We do not use cacao from any other farm in Ecuador.

Shipping & Payments

Shipping

We ship Monday through Wednesday. At checkout, you are able to choose which shipping method fits your needs. Once the package has been shipped on our end, you will receive a tracking number. 

Return Policy

Due to the perishable nature of chocolate, we can not accept returns. If there is a problem with your order, please contact us and we will make it right!

We are able to accept returns for any non- chocolate merchandise including shirts, ceramics, etc. To begin a return or refund, please reach out on our contact form with your order number.